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OmniFlow Handoff CRM

Lead routing and data synchronization CRM pipeline with a 2-minute sync SLA.

Client: Client Partner
Year: 2026

The Critical Challenge: OmniFlow suffered from critical lead response lag. Inbound business leads from Google and Meta ads took up to 24 hours to be manually entered, scored, and handed off to sales representatives. During this latency, competitors frequently swept in, wasting ₹10 Lakhs in monthly ad budgets.

Our Strategic Solution: We engineered an automated pipeline bridge connecting Facebook Lead Ads, Google Forms, and corporate email tunnels into a unified database queue. Developed an intelligent scoring engine that automatically tags high-intent prospects and triggers push alerts with pre-drafted WhatsApp chat links directly to the designated regional sales manager.

Strategic Outcomes & Impact: Average lead handoff time plummeted from 24 hours to a certified 2-minute sync SLA. With instantaneous response capability, sales conversion ratios spiked by 210%, while reclaiming over 35 hours of manual administration labor per week.

Scope of Work

  • Workflow Automation
  • CRM Integration
  • APIs

Technology Stack

HTML, CSS, PHP, MySQL, JavaScript

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