The Critical Challenge: EduSmart experienced a major bottleneck during registration seasons. Their admission desk was flooded with 1,200 repetitive queries daily, causing response delays of up to 48 hours. Many prospective students abandoned their inquiries, leading to a drop in enrollments.
Our Strategic Solution: We engineered a state-of-the-art NLP AI assistant integrated with their legacy school database. The bot was trained on a proprietary syllabus, fee schedules, and admission guidelines. Developed custom fallback channels that instantly escalate high-value leads directly to human counselors via WhatsApp CRM.
Strategic Outcomes & Impact: The AI assistant successfully resolved 84% of repetitive incoming student queries on autopilot, dropping average support response latency from 48 hours to a blistering 0.4 seconds. Lead generation metrics shot up by 145%, contributing directly to higher overall registration conversions.
Scope of Work
- AI Integration
- NLP
- Chatbots
Technology Stack
HTML, CSS, PHP, MySQL, JavaScript
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